1. Introduction

Your trust is incredibly important to us. At Dental Works Clinic, we ensure that any information you provide, whether online or during your visit—is handled responsibly, securely, and transparently. Only authorized team members have access to your information and solely for purposes related to your care.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal details when you contact us, book an appointment, or fill out forms:

• Your name, contact number, and email address
• Age, date of birth, and basic demographic information
• Dental and medical history, symptoms, and treatment preferences
• Appointment information and consultation details
• Any documents, messages, or inquiries shared through forms, email, WhatsApp, SMS, or other channels
• Payment-related information (only via secure third-party processors; we do not store card or banking details)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type, operating system
• Pages visited, time spent, referring URLs
• Cookies or similar tracking technologies used to enhance browsing experience

2.3 Cookies & Tracking Technologies

Cookies help us:

• Improve website performance
• Personalize your browsing experience
• Analyze website usage

3. How We Use Your Information

3.1 Patient Care & Clinic Operations

Your information allows us to:

• Schedule and manage appointments
• Assess your medical/dental history
• Plan and deliver treatments
• Maintain proper medical/dental records
• Provide pre- and post-treatment care instructions

3.2 Communication

We may contact you via:

• Phone
• Email
• SMS
• WhatsApp
• Other digital communication channels

For purposes such as:

• Appointment reminders and confirmations
• Treatment follow-ups
• Clinic updates
• Patient support

3.3 Marketing & Educational Content

With your consent (where required), we may send:

• Oral health tips
• Updates about new treatments or services
• Special offers or events
• Surveys for patient experience improvement

3.4 Legal & Administrative Use

We may use your information to:

• Comply with legal and regulatory requirements
• Prevent fraud or misuse
• Maintain necessary documentation and records

3.5 Analytics & Service Improvement

To improve website experience and clinic operations, we analyze usage patterns and feedback.

4. Electronic Communications (SMS, WhatsApp, Email, RCS)

By sharing your number/email, you agree to receive:

• Appointment reminders
• Assess your medical/dental history
• Clinic updates
• Optional promotional messages

You may opt out at any time using:

• “STOP” reply for SMS/WhatsApp
• Unsubscribe link in emails
• Contacting us directly

Message and data rates may apply as per your mobile carrier.

5. Legal Basis for Processing

We may process your data based on:

• Your consent
• The need to provide dental services
• Compliance with legal obligations
• Our legitimate clinical and operational interests

6. How We Share Your Information

We do not sell or rent your personal data.

Your information may be shared only with:

6.1 Authorized Clinic Staff

Dentists, hygienists, support staff, and specialists involved in your treatment.

6.2 Third-Party Service Providers

Trusted partners who assist with:

• Website hosting
• Secure payments
• Messaging platforms
• Analytics tools

6.3 Dental Labs & Diagnostics

When required for your treatment.

6.4 Legal Authorities

Only when required by law, regulation, or court order.

7. Data Retention

We retain your personal information as long as:

• Required to provide care
• Necessary for legal, regulatory, and medical record obligations
• Needed to resolve issues or enforce agreements

When no longer needed, information is securely deleted or anonymized.

8. Data Security

We implement strict security protocols to protect your data against:

• Unauthorized access
• Modification
• Disclosure
• Loss or misuse

While we use advanced safeguards, no electronic system is completely risk-free.

9. Your Rights

Depending on applicable law, you may request:

• Access to your personal information
• Correction of inaccurate data
• Deletion (where legally permitted)
• Restriction of processing
• Withdrawal of marketing consent
• A copy of your records

To exercise these rights, contact us at the information below.

10. Children’s Privacy

Our website is not intended for children under 18 without parental involvement.
If you believe a child’s information has been shared without consent, please notify us immediately.

11. Third-Party Websites

External links on our website may lead to third-party pages.
We are not responsible for their privacy practices, please review their policies separately.

12. International Data Transfers

If data is stored or processed outside your jurisdiction, we ensure adequate protection as per applicable laws.

13. Changes to This Privacy Policy

We may update this policy periodically. The updated version will be posted with a revised “Last Updated” date.